Privacy Policy

1. Scope

This Privacy Policy explains how LumaHAUS handles information when you visit lumahaus.ai, create an account, purchase credits, upload photographs, or use our AI photo enhancement service.

2. Information we collect

We collect information you provide, including your name, email address, agency details, account preferences, uploaded photographs, project details, chosen styles, finished images, and support messages.

We also collect service information such as account activity, credit transactions, processing status, device and browser details, IP address, and technical logs needed to operate, secure, and troubleshoot LumaHAUS.

3. Payments

Payments are handled by our payment provider. LumaHAUS receives transaction details such as purchase status, product purchased, amount, and payment identifiers, but does not store full payment card numbers.

4. How we use information

• Provide accounts, projects, image processing, downloads, and credit balances.
• Process purchases and restore credits after eligible failed processing attempts.
• Secure, maintain, diagnose, and improve the service.
• Communicate about your account, transactions, support requests, and material service changes.
• Comply with legal obligations and enforce our Terms.

5. Uploaded photographs

You keep your rights in uploaded and finished images. We process and store them to provide the service you request. Access to project images is limited through account controls and private storage permissions.

6. How information is shared

We share information with service providers that support hosting, account authentication, AI image processing, payment processing, and essential service operations. We may also disclose information where required by law, to protect rights and safety, or as part of a business transaction. We do not sell personal information.

7. Storage and retention

Information may be processed in Canada and other countries where our service providers operate. We retain information for as long as reasonably needed to provide the service, maintain transaction and security records, meet legal obligations, and resolve disputes. Retention periods vary by the type of information and why it is held.

8. Security

We use reasonable administrative and technical safeguards designed to protect information. No online service can guarantee absolute security, so you should use a strong password and protect access to your account.

9. Your choices and rights

You may request access to or correction of your personal information, or ask us to delete information where applicable. Some information may need to be retained for legal, security, fraud-prevention, or transaction-record purposes. To make a request, contact hello@lumahaus.ai.

10. Cookies and similar technologies

LumaHAUS may use cookies or similar storage needed for account sessions, security, checkout, preferences, and core site operation. Third-party providers may use their own technologies when their services are displayed or used.

11. Children

LumaHAUS is a professional service and is not directed to children.

12. Changes and contact

We may update this policy as LumaHAUS evolves. We will post the revised policy and update the date above. Privacy questions or requests may be sent to hello@lumahaus.ai.